Domino’s, the number-one pizza company worldwide, embraces an education-centered environment. They aim to encourage employees to develop skills to further their career goals while building employee loyalty.
Domino’s international eLearning team uses Adobe Learning Manager as part of their solution for making training more engaging for learners with its built-in gamification and rewards features.
Training & Development
Adobe Learning Manager LMS (formerly Captivate Prime)
Home Products Adobe Learning Manager Features Social learning With today’s fast-changing environment, Domino’s recognizes that employee training must be as quick and engaging as its food. Focusing on meeting the needs and expectations of next-generation learners, they turned to Adobe Learning Manager.
Adobe Learning Manager allows Domino’s Pizza to personalize modules using learner data, scale to support growth and automate manual tasks to streamline eLearning delivery faster, easier, and more reliably across their organization.
Domino’s employees can create and deploy content instantly on its platform, helping employees complete tasks more quickly and effectively. Furthermore, its analytics and reporting capabilities allow it to track employee engagement levels, skill development rates, and knowledge retention rates – information that empowers managers with timely coaching/development decisions to drive business outcomes.
Domino’s corporate office implemented Adobe Learning Manager to assist instructors with course materials delivery, administering tests and assignments administration, and tracking student progress in both online and hybrid courses. Adobe’s unified, scalable architecture provides easy management of learning across Domino’s global network of restaurants.
Employee Onboarding
Employee onboarding is an essential process that ensures new hires understand their roles, responsibilities, and culture at their new employer. While it can take anywhere from one day to a month for someone new to become fully productive, making their onboarding experience engaging is paramount for successful results.
Domino’s international eLearning team faced one of its main challenges in convincing its franchisees to adopt learning management systems (LMS). Each country where Domino’s operates has an exclusive master franchisee who can make standardization difficult; therefore, their eLearning team worked with technology implementation partners Clarix Technologies and Adobe to educate franchisees on how LMSs work.
Utilizing a learning management system, Domino’s can quickly deliver and administer training courses necessary for employees to perform well. This helps reduce employee training times to competency, improving overall performance. This is particularly critical at an establishment like Domino’s that relies on high levels of accuracy to maintain its success.
Domino’s uses an LMS and eLearning modules to train store employees and above-store management. These microlearning courses teach them how to make different pizzas while providing customer service; Domino’s also uses gamification techniques and rewards their employees’ achievements through this approach.
Employee Engagement
Domino’s case meant creating an engaging eLearning experience while encouraging employees to develop their skills. Furthermore, the company needed to make it simpler for frontline employees and corporate teams to communicate on- and off-site.
AllenComm was engaged to help create microlearning modules using simulations and gamification to engage employees while decreasing onboarding time. Furthermore, these games assisted long-term staff by increasing recipe focus while speeding up pizza-making speed to increase customer satisfaction and sales.
Beekeeper is an employee app developed by Domino’s team members that facilitates employee collaboration. With it, employees can quickly share photos, videos, files, and text messages among team members without leaving their desks – improving communication across departments and locations.
Managers can utilize this platform to more consistently recognize exemplary frontline employee performance quickly and directly and better understand employee motivation, satisfaction, and retention – providing insight for future business strategies and two-way communication essential for companies’ future success.
Employee Recognition
An effective employee recognition system is central to any learning culture. Research shows that employee appreciation contributes positively to psychological functioning and well-being; that’s why it’s vitally important that we recognize employees for both their outstanding efforts and the smaller tasks they perform without anyone even realizing they did them! Recognizing employees is also an effective way to foster engagement within your workplace environment – rewarding employees for doing something right while acknowledging what others might miss as being significant efforts on your part.
Kristin Langdon, SVP of People and Culture at Botify (an enterprise website technology company that connects enterprise websites to major search engines), says her team is committed to acknowledging employees’ work. In addition to financial incentives, they use shoutouts on Slack or awards to recognize each employee’s impactful contributions at Botify; their achievements are even celebrated during global team meetings!
Domino’s franchisees worldwide are encouraged to explore eLearning using Adobe Learning Manager, as it offers them training access at any time, place, and pace that best meets their needs. Furthermore, Adobe Learning Manager makes sharing content across markets and languages simpler: the primary eLearning team at Domino’s headquarters publishes English-based eLearning content immediately upon publication, making this content instantly available to international users worldwide.
eLearning platforms like Coursera provide thousands of online courses for students and lifelong learners. Free courses provide an excellent way to start new subjects or expand upon topics that interest you, from professional development courses on business world issues to health and wellness topics.
